Shipping policy
Where we deliver
We deliver door to door anywhere in South Africa with our courier partner, Aramex.
Delivery costs
- FREE delivery on orders of R999 or more
- R98 flat rate on orders under R999
The delivery fee is shown at checkout before payment.
Processing and dispatch
Orders are processed once payment has been received and confirmed. Orders placed on weekends or public holidays are processed on the next business day.
Tracking
Once your order has been dispatched, we will email you your tracking number. Please check your spam or promotions folder if you don’t see it.
Delivery times
Delivery times may vary depending on the product and your location. If we are unable to deliver your order within 30 days of payment, we will notify you, and you may cancel your order for a full refund. All orders are delivered between 8 and 12 business days, however we always ship as soon as possible.
Christmas orders
To give your order the best chance of arriving before Christmas, please order by 5 December. Orders placed after this date are delivered as soon as possible but cannot be guaranteed before Christmas.
Delivery address
Please make sure your delivery address, phone number and email are correct and complete. We are not responsible for delays or failed deliveries caused by incorrect or incomplete details. Any re-delivery or additional courier fees caused by incorrect details or no one being available to receive the parcel are for the customer’s account.
Delays
We are not responsible for delays caused by the courier, weather, strikes, public holidays or other events beyond our control.
Damaged or missing items
Please check your parcel on delivery. Any damage, missing or incorrect items must be reported within 7 days of delivery with your order number and clear photos, as set out in our Returns & Refund Policy.
Contact
Email: team@boredombusters.co.za